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Safe guarding Oil Refineries and Pipelines |
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iOmniscient has just completed the implementation of yet another intelligent surveillance system for an oil terminal and pipeline in the Middle East (more details available on request). This has helped us to put the finishing touches on a new Industry package of capabilities called “IQ Oil and Gas” which provide a security and operations management solution for this industry. In addition to the traditional applications of intruder detection and pipeline protection the system can be used to prevent collisions of ships with oil rigs, to detect fires and provide secure access.
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Traditionally people have bought security systems with the expectation that the equipment would become obsolete almost from the day it was purchased and that it would be replaced in the course of a few years. Once they bought and implemented the system they usually left it alone till it was time to replace. The long term cost of having systems that become obsolete is enormous. Every few years the entire infrastructure may need to be replaced usually at a cost that exceeds the initial purchase.
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In today’s environment the technology is evolving very quickly. Criminal elements and terrorists quickly learn how to defeat a system and it is necessary to ensure that the system continuously remains “State of the Art”.
Now with iOmniscient's unique Gold and Platinum services customers can be assured that their system incorporates the latest technical advances at all times to thwart any criminal attack. For a minimal annual fee the
customer receives regular updates to his software. In addition to continuously improving their system it also becomes more efficient. As Rita Pinto of Zendec Security explained, “Three years ago a PC could cope with 4 cameras. Today it can handle 25 with the updated version. Such improvements make all our existing hardware much more productive and we have been able to expand our system without having to add more computers.” |
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The service package also provides ongoing telephone and email support with response time guarantees. With this service the system will essentially remain State of the Art forever outliving the hardware which may need to be replaced over time. |
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Support Center in India
expands Worldwide Support Infrastructure Strategy
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iOmniscient has just opened its latest Support Center in India adding to the existing capabilities in Australia, China, UK and Canada. iOmniscient’s customers expect support 24x7 in every corner of the globe. They also expect on site support to be available at a very cost effective rate. If a Support Engineer in one time zone receives a support call he can work on it and if he has not resolved the issue during his business hours he passes it on to the Support Engineer in the next time zone. Not only does this ensure that customers get very fast responses but their problems are worked on even while the customer sleeps. |
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iOmniscient Team turns Multi-lingua
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Not only does the iOmniscient system operate in a wide range of languages the company can now provide support in a host of languages including:
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Bengali
Chinese (Mandarin)
Chinese (Cantonese)
French
German
Gujerati
Hindi
Japanese
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Korean
Polish
Punjabi
Russian
Spanish
Tamil
Telegu
Thai
And of course English |
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Obviously not every subject matter expert is multi-lingual. However the diversification strategy has ensured that we better are able to talk to our customers.
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Training Schedule for next Six Months
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It is critical for our resellers and customers to be properly trained and certified. For this purpose training courses will be held in different locations.
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The training itself is free. However a small fee is charged to cover incidental costs such as the hire of facilities (where necessary) and refreshments. Of course participants must cover their own travel and living costs. Participants in these programs will receive a free 2 camera software license for IQ Infinity for use in demonstrations. Also in conjunction with our partners they can purchase up to two units of the following at 60 percent of their normal price:
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- the LKZone Edge 100 or 110
- IP cameras
- External Storage Drives from Seagate
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