Recognizing the critical nature and global spread of its customers, iOmniscient technical support is available 24x7 anywhere in the world.

All iOmniscient systems are designed with an inbuilt Remote Diagnostic capability which makes expensive on-site support almost obsolete. This capability is designed to provide back-up to the in-field capability of iOmniscient’s resellers and Systems Integrators.

Every iOmniscient system is sold with a 90 day warranty during which iOmniscient will fix any identified problems by way of telephone and email support at no charge and will also provide the customer with free system updates. Beyond the 90 day period the customer can opt to purchase an Extended Warranty under which he continues to receive the same service.

With its own support teams set up in Australasia and North America (and soon to be set up in Europe), and with the support capability of its worldwide network of systems integrators and partners, on-site support can also be provided (at an extra charge) in those few instances where it becomes necessary.

iOmniscient believes that providing Exemplary Service is as important as having an Exceptional Product and this investment in an improved support capability is a reflection of this commitment to providing the best support possible.